Return Policy

Last updated:

Service-Based Business

Organfauna provides professional staging services for apartments being prepared for sale. As a service-based business, traditional product return policies do not directly apply. However, we are committed to your satisfaction and offer the following policies.

Satisfaction Guarantee

We strive to deliver staging services that meet your expectations. If you are not satisfied with any aspect of our work, please contact us within 48 hours of service completion, and we will work to address your concerns.

Service Adjustments

If the staging arrangement does not meet the agreed-upon plan, we offer:

  • Free rearrangement of furniture and decor within the first 7 days
  • Replacement of damaged or unsuitable items at no additional cost
  • Additional consultation to ensure the staging meets your needs

Cancellation Policy

For staging service cancellations:

  • More than 7 days before scheduled service: Full refund of deposit
  • 3-7 days before scheduled service: 50% refund of deposit
  • Less than 3 days before scheduled service: Deposit is non-refundable
  • After service begins: No refund available

Furniture Rental Returns

If your staging package includes furniture rental:

  • Standard rental period is included in your package price
  • Early return of furniture will not result in a partial refund
  • Extensions are available at additional cost
  • Damaged items during the rental period may incur replacement charges

Refund Process

When a refund is approved:

  • Refunds are processed within 5-7 business days
  • Refunds are issued to the original payment method
  • You will receive email confirmation when the refund is processed

Disputes

If you believe our services did not meet the terms of our agreement, please contact us directly. We are committed to resolving any issues promptly and fairly.

Contact Us

For questions about our Return Policy or to request a service adjustment, please contact us:

Email: reply@organfauna.world
Phone: +1 480 550 8774
Address: 9096 E Bahia Dr STE 103, Scottsdale, AZ 85260, United States