Return Policy
Last updated:
Service-Based Business
Organfauna provides professional staging services for apartments being prepared for sale. As a service-based business, traditional product return policies do not directly apply. However, we are committed to your satisfaction and offer the following policies.
Satisfaction Guarantee
We strive to deliver staging services that meet your expectations. If you are not satisfied with any aspect of our work, please contact us within 48 hours of service completion, and we will work to address your concerns.
Service Adjustments
If the staging arrangement does not meet the agreed-upon plan, we offer:
- Free rearrangement of furniture and decor within the first 7 days
- Replacement of damaged or unsuitable items at no additional cost
- Additional consultation to ensure the staging meets your needs
Cancellation Policy
For staging service cancellations:
- More than 7 days before scheduled service: Full refund of deposit
- 3-7 days before scheduled service: 50% refund of deposit
- Less than 3 days before scheduled service: Deposit is non-refundable
- After service begins: No refund available
Furniture Rental Returns
If your staging package includes furniture rental:
- Standard rental period is included in your package price
- Early return of furniture will not result in a partial refund
- Extensions are available at additional cost
- Damaged items during the rental period may incur replacement charges
Refund Process
When a refund is approved:
- Refunds are processed within 5-7 business days
- Refunds are issued to the original payment method
- You will receive email confirmation when the refund is processed
Disputes
If you believe our services did not meet the terms of our agreement, please contact us directly. We are committed to resolving any issues promptly and fairly.
Contact Us
For questions about our Return Policy or to request a service adjustment, please contact us:
Email: reply@organfauna.world
Phone: +1 480 550 8774
Address: 9096 E Bahia Dr STE 103, Scottsdale, AZ 85260, United States